"HANDMADE WITH LOVE" PORODUCTS. BASED IN ICELAND, SHIPPING WORLDWIDE.

Terms and conditions

Information about the company

Agzu ehf
Kt: 650121-1710
Adress: Hlíðarfæti 17 
           102 Reykjavik
           Iceland
VSK number: 140076
email: info@agzu.is

 

Product price

All prices at Agzu store are in Icelandic krónur (ISK) and stated with 24% VAT, but shipping costs are added before payment is made

Agzu ehf reserves the right to change prices without notice. In addition, Agzu ehf has the right to cancel orders if the price of the product is incorrectly listed in the online store.

The store offers worldwide shipping.

 

Payments options

Agzu online store offers the choice of paying by debit card, credit card, bank transfer or Netgíró. All card payments go through Valitor's or Netgíró's secure payment page. The buyer can pay using the following cards: VISA / MASTERCARD.
We ensure that Agzu store does not accept or store card information.

If the buyer wishes to pay by bank transfer, please provide the order number or invoice number.

Bank account number: 0133-26-001933
Kt. 650121-1710

Products that are sold are the property of the seller until the buyer will pay the purchase price in full to Agzu ehf account within 24 hours. If payment is not received within that time, the order will be canceled.

 

Domestic shipping

Shipping cost 

Shipping price in the capital area (Reykjavík, Kópavogur, Hafnarfjörður, Garðabær, Mosfellsbær, Seltjarnarnes), delivery by Agzu store.

The shipping price in the capital area is 1490 kr. (no weight limit).
Agzu ehf does not offer delivery by Agzu store out of the capital area.

Shipping price in the whole country, delivery by Íslandspóstur:

Íslandspóstur offers sending delivery to Póstbox, Pakkaport, Post Office or home.
Shipping delivery prices are based on the total weight of the customer's order and where the product is shipped to in Iceland.
The shipping price is calculated on the check-out page.
You can check estimated shipping price here.

Buyer has also the opportunity to pick up an order for free at the address given in the e-mail by further agreement.

Processing

Agzu store will make an effort to ensure that the order will be processed in the next working day. The maximum order processing time is working days.
If the product is not available, we will contact the customer regarding the estimated delivery time of the product. 

Shipping

Orders are delivered by Agzu store.

Customers have 24h after receiving the delivery to inform the store about damages that occurred during the delivery by Agzu store. After that time, Azgu ehf will not accept the complaint.

Orders are delivered by Íslandspóstur.

Orders sent by Íslandspóstur are subject to Íslandspóstur's delivery, warranty, transport terms for the delivery of the product. This information can be accessed on Íslandsspóstur's website. According to this, Agzu ehf is not responsible for lost shipments or damage that may occur to goods in transit.

We would like to emphasize that Agzu store does not take responsibility in a case when payment for home delivery by Post Office is paid but Íslandspóstur does not send it to the door.

 

WORLDWIDE SHIPPING

We use Íslandspóstur services for shipping our products internationally.

Shipping cost

Shipping delivery prices are based on the total weight of the customer's order and where the product is shipped to (country).

The shipping price is calculated on the check-out page.

You can check estimated shipping price here.

All deliveries are subject to duties and taxes according to the receiving country’s laws. These charges are not included in the shipping cost.

Processing

Agzu store will make an effort to ensure that the order will be processed in the next business day. The maximum order processing time is 3 business days. If the product is not available, we will contact the customer regarding the estimated delivery time of the product.
 

Returns

Returns in Icelnad

If for any reason you are not satisfied with the products purchased please contact us via the email address: info@agzu.is

Products in the online store can be returned or exchanged 14 days, after the purchase date, for a full refund. The return of a product is based on its original price according to the receipt. Shipping costs are non-refundable. 

Certain types of items cannot be returned - personal care goods (such as soap products) and jewelry.

Sale items can not be exchanged or returned.

The product can only be returned or replaced if it is in the original undamaged packaging. The product must be unused, in perfect condition otherwise it will not be accepted.

All unsealed products cannot be returned.

You must include a copy of your receipt or invoice number.

After receiving your return, it might take up to 10 days to receive your refund.
If the product was paid for with a debit card or credit card, only the same card will be refunded.

Faulty product

In the event of a defect in the product, customers can get a new or similar product instead. The defective product can be refunded if requested. The customer must send back the defective product to the store if requested, subsequently, the new product will be sent. We pay for all shipping costs in question.

Please contact us at info@agzu.is with an explanation of product defects.

 

Worldwide returns

If for any reason you are not satisfied with the products purchased please contact us via the email address: info@agzu.is

Products in the online store can be returned 30 days, after the purchase date, for a full refund. The return of a product is based on its original price according to the receipt. Shipping costs are non-refundable. Costumer needs to cover the postage and any relevant duty costs.

You can use any postal service for the return.

Recommended to mark the parcel as 'returned goods' to avoid being charged any duties.

Certain types of items cannot be returned - personal care goods (such as soap products) and jewelry.

Sale items can not be exchanged or returned.

The product can only be returned or replaced if it is in the original undamaged packaging. The product must be unused, in perfect condition otherwise it will not be accepted.

All unsealed products cannot be returned.

You must include a copy of your receipt or invoice number.

After receiving your return, it might take up to 10 days to receive your refund.
If the product was paid for with a debit card or credit card, only the same card will be refunded.

 

Faulty product

In the event of a defect in the product, customers can get a new or similar product instead. The defective product can be refunded if requested. The customer must send back the defective product to the store if requested, subsequently, the new product will be sent. We pay for all shipping costs in question.

Please contact us at info@agzu.is with an explanation of product defects.

 

Privacy statement

The Agzu online store cares about the privacy and the security of individuals.
The company puts great emphasis on privacy and protection of customer’s personal data. We ensure that the information will not be passed on to the third person under any circumstances unless required to do so by law. Personal data will only be used to fulfill the order.

 

Disclaimer

All provisions of the above terms are in accordance with Icelandic law.