"HANDMADE WITH LOVE" PORODUCTS. BASED IN ICELAND, SHIPPING WORLDWIDE.

Return policy

Returns in Iceland

If for any reason you are not satisfied with the products purchased please contact us via the email address: info@agzu.is

Products in the online store can be returned or exchanged 14 days, after the purchase date, for a full refund. The return of a product is based on its original price according to the receipt. Shipping costs are non-refundable. 

Certain types of items cannot be returned - personal care goods (such as soap products) and jewelry.

Sale items can not be exchanged or returned.

The product can only be returned or replaced if it is in the original undamaged packaging. The product must be unused, in perfect condition otherwise it will not be accepted.

All unsealed products cannot be returned.

You must include a copy of your receipt or invoice number.

After receiving your return, it might take up to 10 days to receive your refund.
If the product was paid for with a debit card or credit card, only the same card will be refunded.

Faulty product

In the event of a defect in the product, customers can get a new or similar product instead. The defective product can be refunded if requested. The customer must send back the defective product to the store if requested, subsequently, the new product will be sent. We pay for all shipping costs in question.

Please contact us at info@agzu.is with an explanation of product defects.

 

Worldwide returns

If for any reason you are not satisfied with the products purchased please contact us via the email address: info@agzu.is

Products in the online store can be returned 30 days, after the purchase date, for a full refund. The return of a product is based on its original price according to the receipt. Shipping costs are non-refundable. Customer needs to cover the postage and any relevant duty costs.

You can use any postal service for the return.

Recommended marking the parcel as 'returned goods' to avoid being charged any duties.

Certain types of items cannot be returned - personal care goods (such as soap products) and jewelry.

Sale items can not be exchanged or returned.

The product can only be returned or replaced if it is in the original undamaged packaging. The product must be unused, in perfect condition otherwise it will not be accepted.

All unsealed products cannot be returned.

You must include a copy of your receipt or invoice number.

After receiving your return, it might take up to 10 days to receive your refund.
If the product was paid for with a debit card or credit card, only the same card will be refunded.

Faulty product

In the event of a defect in the product, customers can get a new or similar product instead. The defective product can be refunded if requested. The customer must send back the defective product to the store if requested, subsequently, the new product will be sent. We pay for all shipping costs in question.

Please contact us at info@agzu.is with an explanation of product defects.